Deleting your data
If you are a patient
Your clinic holds your record. Ask the clinic to delete it, or the WhatsApp messages it exchanged with you; its staff can do so in the application. If the clinic cannot help, write to us at [contact email address] with your phone number and the clinic's name, and we will pass the request to the clinic and confirm when it is done.
If you are a clinic
An administrator can disconnect the clinic's WhatsApp number at any time (Settings → WhatsApp → Disconnect): the service stops receiving its messages and its access token is no longer used. To close the clinic's account and delete all of its data (records, files and WhatsApp messages), write to [contact email address] from the clinic's registered contact; we export the data to you first if you wish, then delete it within 30 days and confirm in writing.
Removing the app from your Meta business
Removing DentArc from your business in Meta Business Settings also disconnects the number here.